Privacy policy

At Zaylli, we respect your privacy and are committed to handling your personal information in a clear and responsible way.

This Privacy Policy explains how we collect, use, and share your information when you visit or make a purchase from the official Zaylli website.

1. Information We Collect

When you visit the Zaylli website, we may automatically collect certain information about your device and browsing activity, such as:

  • browser type

  • IP address

  • time zone

  • cookies or similar technologies

  • pages or products viewed

  • referring websites or search terms

  • how you interact with the website

When you place an order or attempt to place an order, we may collect information such as:

  • your name

  • billing address

  • shipping address

  • payment-related information

  • email address

  • phone number

  • order details

2. How We Use Your Information

We use your information to:

  • process and fulfill your orders

  • arrange shipping and provide order confirmation

  • communicate with you about your order or inquiry

  • provide customer support

  • screen orders for potential fraud or risk

  • improve our website, products, and services

  • analyze website performance and customer behavior

  • send updates, promotions, or marketing communications where permitted or where you have subscribed

3. Sharing Your Information

We may share your information with trusted third-party service providers where necessary to operate our business, including services related to:

  • website hosting and e-commerce operations

  • payment processing

  • shipping and logistics

  • analytics

  • email communication

  • fraud prevention and security

For example, our online store may be powered by platforms or tools such as Shopify, and we may use analytics tools to better understand how customers use our website.

We may also disclose your information if required by law, regulation, legal process, or to protect our rights.

4. Cookies and Similar Technologies

We may use cookies and similar technologies to improve website functionality, understand user behavior, remember preferences, and support analytics or marketing activities.

You can usually control cookies through your browser settings. However, disabling cookies may affect certain website functions.

5. Marketing and Advertising

Where permitted by law, we may use your information to send product updates, promotional content, or marketing messages.

You may unsubscribe from marketing emails at any time by using the unsubscribe link in the email or by contacting us directly.

6. Data Retention

We retain your information for as long as necessary to fulfill orders, provide customer support, maintain business records, comply with legal obligations, resolve disputes, and enforce our policies.

If you request deletion of your personal information, we may still retain certain information where required for legal, accounting, fraud-prevention, or operational purposes.

7. Your Rights

Depending on your location, you may have rights regarding your personal information, including the right to:

  • access personal information we hold about you

  • request correction of inaccurate information

  • request deletion of your information

  • object to or restrict certain processing

  • withdraw consent where processing is based on consent

If you would like to exercise any of these rights, please contact us using the contact details below.

8. Data Security

We take reasonable steps to help protect your personal information. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

9. Minors

The official Zaylli website is not intended for individuals under the age required by applicable law in their jurisdiction to make purchases or provide personal information without appropriate consent.

10. Other Sales Channels

This Privacy Policy applies only to the official Zaylli website.

Orders placed through Kickstarter, PledgeBox, or other external channels may be subject to separate privacy terms or policies of those platforms.

Please also note that the official Zaylli website is currently Zaylli’s only official sales channel. If we open any additional official sales channels in the future, we will announce them through our website or official communications.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes. The updated version will be posted on this page.

12. Contact

If you have questions about this Privacy Policy or would like to make a privacy-related request, please contact:
support@zaylli.com