Help Center
Welcome to the Zaylli Help Center.
Here you can find answers to common questions about orders, shipping, tracking, returns, warranty, payment, and general support.
If you need help with an order, please include your order number whenever possible.
Orders & Shipping
Need help with your order or shipping status?
You can find support for:
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order updates
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shipping estimates
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tracking information
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shipping coverage
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duties and taxes
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address changes before shipment
If your order has already shipped, you will receive a shipping confirmation email with tracking information.
Related pages:
Returns & Refunds
If you need help with returns, refunds, or order changes, please review our policy pages first.
Key points:
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orders may only be changed or canceled before shipment
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returns for orders placed on the official Zaylli website may be requested within 30 days after delivery, subject to our Return Policy
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for non-quality-related returns, return shipping is the customer’s responsibility
Related page:
Warranty Support
Products purchased directly from the official Zaylli website are covered by a two-year limited warranty.
If you need warranty support, please contact us and include:
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your order number
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product name
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a clear description of the issue
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photos or videos if available
Related page:
Payment & Checkout
Available payment methods are shown at checkout and may vary depending on your location and device.
If you experience payment or checkout issues, please contact us and include:
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the product you are trying to purchase
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your location
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the payment method used
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any error message shown
Customs & Tax Information
For some destinations with more complex customs procedures, customers may be required to provide a tax identification number or other customs-related information during checkout or after placing the order.
This may apply to destinations such as:
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South America
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Mexico
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Chile
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Brazil
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South Korea
Unless otherwise explicitly stated, import duties and taxes are not included.
Contact Support
If you still need help, please contact:
We will do our best to respond as soon as possible.